FAQ
Frequently Asked Questions
Everything you need to know about ordering fresh seafood at Jojo Seafood.
1. Quality & Sourcing
Our seafood is sourced daily directly from the fresh daily catch. We operate on a “catch-to-order” model to guarantee maximum freshness.
Our focus is 100% on delivering fresh, daily wild-caught seafood. We do not stock old frozen inventory. However, select specialty items (like certain shellfish or imported products) are flash-frozen at sea to lock in peak freshness, which is always clearly mentioned on the product page.
Absolutely not. Our seafood is 100% chemical-free with no added preservatives, bleach, or artificial enhancers.
Yes, we support local small-scale fishermen who practice responsible and traditional fishing methods.
2. Product & Preparation
Yes! We offer a full range of custom cleaning and cutting options (e.g., Boneless Cubes, Slices, Cleaned Whole). You can select your preference on the product page.
The final net weight is less than the billed gross weight. This yield loss ranges between 30% to 50% depending on the cut type (boneless cuts lose more weight than slices).
Since our seafood is 100% fresh and preservative-free, we recommend consuming it the same day. For short storage, keep it in an airtight container in the coldest zone of your refrigerator.
3. Ordering & Pricing
Simply browse our products on jojoseafood.com, select your preferred weight & cut, add items to your cart, and proceed to checkout with your delivery address.
We offer Cash on Delivery (COD) exclusively for orders within Karachi. For all other selected cities across Pakistan, we accept Advance Payment (Bank Transfer / EasyPaisa / JazzCash).
Our pricing reflects daily market rates to ensure you get the most reasonable rate for the freshest catch.
Yes, we have a minimal order requirement to cover temperature-controlled packaging and fresh sourcing logistics.
4. Delivery & Logistics
We deliver to Karachi as well as multiple selected major cities across Pakistan. You can select your city at the checkout page to confirm delivery availability.
Your order is packed in food-grade material along with high-quality insulated boxes and ice packs to maintain an unbroken cold chain throughout the journey.
Delivery charges for Karachi major areas are fixed at Rs. 300. For other cities across Pakistan, delivery charges are calculated at checkout based on specialized logistics.
For Karachi orders, delivery takes 1 to 3 days (with same-day options available for early orders). For orders outside Karachi, delivery takes 3 to 6 days.
5. Ordering & Account
Nahi, aap guest ke taur par bhi order kar sakte hain. Lekin account banane se aap past orders track kar sakte hain aur fast checkout kar sakte hain.
Order mein kisi bhi change (weight, cut style, ya item replace) ke liye hamare WhatsApp support par order placement ke 1 ghante ke andar rabta karein.
Order cancel karne ke liye subah 4:00 AM se pehle WhatsApp support ko notify karein. Processing start hone ke baad perishable product hone ki wajah se order cancel nahi hoga.
Haan bilkul, aap WhatsApp par apna Naam, Address, required Items list aur Cut Style bhej kar direct order place kar sakte hain.
Ji haan, checkout ke waqt Shipping Address mein recipient ki details dalein aur Order Notes mein mention kar dein.
6. Product & Quality
Hum 100% fresh aur wild-caught ocean seafood provide karte hain jo daily fresh catch se source ki jati hai.
Clear eyes, firm texture, aur sea-like fresh smell se aap freshness confirm kar sakte hain.
Agar aapko same day cook nahi karna, toh clean karke air-tight freezer bag mein store karein.
Gross weight fish ka bina saaf kiya hua (raw) weight hota hai. Cleaning aur scale/head remove hone ke baad jo final weight milta hai usko Net weight kehte hain.
Fish type aur cutting style (jaise boneless ya slices) ke hisab se 20% se 40% tak weight reduce ho sakta hai.
7. Shipping, Payments & Returns
Hum Karachi ke alawa Pakistan ki tamam selected cities mein delivery provide karte hain. Karachi mein Cash on Delivery (COD) aur baki cities mein Advance Payment par delivery hoti hai.
Karachi ke andar delivery mein 1 se 3 din lagte hain, jabke Karachi ke bahar dusri cities mein 3 se 6 din lagte hain.
Seafood ko leak-proof food-grade packaging, ice packs, aur insulated boxes mein pack kiya jata hai taake intercity transport mein bhi freshness barqaraar rahe.
Quality issue hone par delivery receive karne ke 1 se 2 ghante ke andar clear picture/video ke sath WhatsApp par notify karein.
Inspection aur details confirm hone ke baad fast replacement ya store credit issue kar diya jata hai.